shared services

Transparency is one of the current buzzwords, which is notnecessarily bad. A keystone of democracy is accountabilityand transparency, i.e., providing information is one way forthe government to be accountable. Since no one wants tolook bad, transparency can be a major impetus for programimprovement.

Forum Introduction: Toward Greater Collaboration in Government

Thursday, April 12th, 2007 - 15:43

Posted by:

John M. Kamensky

Leading the U.S. Coast Guard

Thursday, April 12th, 2007 - 15:31

Posted by:

Michael J. Keegan

Profiles in LeadershipAdmiral Thad W. Allen Commandant, United States Coast Guard

A Conversation with Rob Portman, Director, Office of Management and Budget, and Clay Johnson III, Deputy Director for Management, Office of Management and Budget

Thursday, April 12th, 2007 - 15:26

Posted by:

Michael J. Keegan

Forum Introduction: Key Ingredients for Successful Performance Management

Wednesday, April 12th, 2006 - 16:50

It has been 13 years since the passage of the Government Performance and Results Act of 1993.This law requires agencies to develop multi-year strategic plans, annual performance plans,measures of performance, and annual reports that publicly assess agency progress toward the goalsset in their plans. A key purpose of this law was to create new sources of performance informationthat would “improve federal program effectiveness and public accountability by promoting a

Building a Performance-Based Organization from the Ground Up

Wednesday, April 12th, 2006 - 16:40

Posted by:

Michael J. Keegan

Before he was selected as the first chief operating officer (COO)of the Federal Aviation Administration (FAA), Russell Chewmanaged operations at American Airlines’ central controlcenter. Yet unlike most executives who make the transition togovernment from the private sector, Chew was able to takeover a new type of government organization with “customers”and “owners” and a “performance-based” culture.

A Conversation with David M. Walker

Wednesday, April 12th, 2006 - 16:34

Posted by:

Mark A. Abramson

The IBM Center for The Business of Government hosted a“Perspectives on Management” luncheon late last winter withDavid M. Walker, comptroller general of the United States.Mark Abramson, executive director of the IBM Center forThe Business of Government, and Jonathan Walters, journalistand co-author of the Center report “The Transformation of theGovernment Accountability Office,” moderated the session.