Steven M. Maser is Professor of Public Policy and Public Management at Willamette University’s Atkinson Graduate School of Management in Oregon. He has published 30 articles on the topics of government regulation of business, municipal charters, constitutions, negotiation, conflict management, and public management. He teaches MBA-level courses on public policy, public management, negotiation, and organizational conflict management.

Dr. Sandra O. Archibald is Professor and Dean of the Evans School of Public Affairs, University of Washington; she holds a doctorate in agricultural economics from the University of California, Davis, and a master’s degree in Public Administration from the Goldman School of Public Policy, University of California, Berkeley.

Dr. Alan Oxley is a Professor in the Computer and Information Sciences Department (CIS) at Universiti Teknologi PETRONAS. CIS has several staff and graduate students undertaking research in e-government. At the university, Dr. Oxley supervises a number of graduate students, two of whom are conducting research on Web 2.0—one on mash-ups and one on social networking. Oxley is a chartered member of the British Computer Society. He has been an active member, writing a number of articles for the society’s publications.

James H. Svara is a professor of public affairs at Arizona State University and the director of the Center for Urban Innovation. He specializes in local government leadership, management, innovation, and ethics. He is a Fellow of the National Academy of Public Administration, a member of the board of the Alliance for Innovation, and an honorary member of ICMA. His book, co-edited with Douglas Watson, More Than Mayor or Manager: Campaigns to Change Form of Government in America’s Large Cities, was recently published by Georgetown University Press.

Richard C. Feiock (Ph.D. University of Kansas, 1986) is the Augustus B. Turnbull Professor of Public Administration and Policy and Affiliate Professor of Political Science. He directs Florida State University’s newly established Sustainable Energy and Governance Center, and previously served as the founding director of the DeVoe Moore Center’s Program in Local Governance, and as Ph.D. Director in the Reubin O’D Askew School of Public Administration and Policy at the Florida State University.

Scott Overmyer is Professor and Director of the MSIS Program at Baker College (Flint, MI), where he also supervises final student projects and teaches software architecture as a teleworker from his home in South Dakota.

Professor Davenport holds the President's Chair in the Information Technology Management Division and co-directs the Working Knowledge Research Center.  He has taught at Harvard Business School, University of Chicago, Dartmouth's Tuck School of Business, and the University of Texas at Austin.   He has directed research centers at Accenture, Ernst & Young, McKinsey & Company, and CSC Index.   

W. Henry Lambright is Professor of Public Administration, International Affairs, and Political Science and Director of the Science and Technology Policy Program at the Maxwell School of Citizenship and Public Affairs at Syracuse University. He teaches courses at the Maxwell School on technology and politics; energy, environment, and resources policy; and bureaucracy and politics.

P. K. Kannan is the Ralph J. Tyser Professor of Marketing Science at the Robert H. Smith School of Business at the University of Maryland, and is also the Chair of the Department of Marketing. He was the Director for the Center of Excellence in Service until December 2009. His current research stream focuses on new product/service development, design, bundling and pricing digital products and product lines, online attribution modeling, e-service, and customer relationship management (CRM) and customer loyalty.

Ai-Mei Chang is a Professor of Systems Management at the University of Maryland, University College, where she teaches graduate level courses in Information Technology Foundations, Infrastructures, and Security, eBusiness, and Project Management. She received her Bachelor of Science degrees in Computer Science and Mathematics and her PhD in Management Information Systems from Purdue University in West Lafayette, Indiana.