A Brief Snapshot of What FM and HR Service Providers Are Offering Federal AgenciesManagment

It has been 13 years since the passage of the Government Performance and Results Act of 1993.This law requires agencies to develop multi-year strategic plans, annual performance plans,measures of performance, and annual reports that publicly assess agency progress toward the goalsset in their plans. A key purpose of this law was to create new sources of performance informationthat would “improve federal program effectiveness and public accountability by promoting a

Before he was selected as the first chief operating officer (COO)of the Federal Aviation Administration (FAA), Russell Chewmanaged operations at American Airlines’ central controlcenter. Yet unlike most executives who make the transition togovernment from the private sector, Chew was able to takeover a new type of government organization with “customers”and “owners” and a “performance-based” culture.

The IBM Center for The Business of Government hosted a“Perspectives on Management” luncheon late last winter withDavid M. Walker, comptroller general of the United States.Mark Abramson, executive director of the IBM Center forThe Business of Government, and Jonathan Walters, journalistand co-author of the Center report “The Transformation of theGovernment Accountability Office,” moderated the session.