Managing Risk the Smart Way

Tuesday, June 12th, 2012 - 11:42
Tuesday, June 12, 2012 - 11:37
In their HBR article, “Managing Risks:  A New Framework,” Kaplan and Mikes say: “risk management is too often treated as a compliance issue that can be solved by drawing up lots of rules and making sure that all employees follow them.” 

Customer Service Bill Is Resurrected

Wednesday, April 25th, 2012 - 14:36
Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public.  Now that citizen satisfaction with government services is under 20 percent, a new law may turbo charge the emphasis if it is passed, since it would tie customer service to employees’ performance ratings. Background

Leading the U.S. Social Security Administration: Insights from Commissioner Michael Astrue

Wednesday, March 14th, 2012 - 17:53
Wednesday, March 14, 2012 - 14:41
For over 75 years the U.S. Social Security Administration, or SSA, has touched the lives of virtually every American, whether it is after the loss of a loved one, at the onset of a disability, or during the transition from work to retirement.  

CAP Goals: A New Government Acronym (Part 2)

Wednesday, February 15th, 2012 - 12:35
Wednesday, February 15, 2012 - 11:31
CAP GOALS FOR MISSION-SUPPORT FUNCTIONS: CAP Goal 8:  Cybersecurity.  Increase federal information system cybersecurity.By 2014, achieve 95 percent utilization of critical administration cybersecurity capabilities on federal information systems, including strong authentication, Trusted Internet Connections (TIC), and Continuous Monitoring. Goal Leader:  Howard A. Schmidt, U.S. Cybersecurity Coordinator.

CAP Goals: A New Government Acronym (Part 1)

Tuesday, February 14th, 2012 - 12:54
Tuesday, February 14, 2012 - 11:48
OMB identified 14 CAP Goals.  Seven focus on mission-related functions.  Seven focus on mission-support.  All reflect existing initiatives but now have a higher profile.

Trusting Measures

Monday, December 19th, 2011 - 14:38
As time has gone on, the gathering of performance data has become increasingly common. But there’s still a major hole. Even entities that produce carefully prepared performance reports often don’t use them in the legislative process. More commonly they are used within agencies to make managerial improvements. But when it comes time to shifting policy direction or debating funding, measures are all too often ignored.

From Data to Decisions: The Power of Analytics

Wednesday, November 30th, 2011 - 14:28
Read/listen to all four editions of this series.

A Guide to Data-Driven Performance Reviews

Friday, November 18th, 2011 - 12:07
Several federal agencies have responded to the need for data-driven performance reviews by developing an approach that consists of regularly held, structured, data-driven performance review meetings. This is simple in concept. Some elements, such as periodic program review meetings, are common throughout government. The data-driven performance reviews presented in this report reflect such features but add other elements. What are Data-Driven Performance Reviews?

Hitting the Bull’s Eye

Wednesday, November 16th, 2011 - 11:22
As people from coast to coast think long and hard about the best performance measures to use, another crucial question often goes under the radar.  How do we know exactly where to set the targets, against which we’ll gauge the degree of success on a particular issue? And how can those targets help focus our attention on a strategic plan for progress?

Reverse Auctioning: Saving Money and Increasing Transparency

Wednesday, October 19th, 2011 - 12:21
Wednesday, October 19, 2011 - 11:52
Reverse Auctioning: Saving Money and Increasing Transparency by Professor David C.Wyld, is the latest report from the IBM Center. It is Professor Wyld’s second on the subject of reverse auctions.
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