Hitting the Bull’s Eye

Wednesday, November 16th, 2011 - 11:22
As people from coast to coast think long and hard about the best performance measures to use, another crucial question often goes under the radar.  How do we know exactly where to set the targets, against which we’ll gauge the degree of success on a particular issue? And how can those targets help focus our attention on a strategic plan for progress?

Reverse Auctioning: Saving Money and Increasing Transparency

Wednesday, October 19th, 2011 - 12:21
Wednesday, October 19, 2011 - 11:52
Reverse Auctioning: Saving Money and Increasing Transparency by Professor David C.Wyld, is the latest report from the IBM Center. It is Professor Wyld’s second on the subject of reverse auctions.

Shared Services: Managing People in the Shared Services Equation

Wednesday, October 19th, 2011 - 10:51
Wednesday, October 19, 2011 - 10:46
To achieve the potential cost savings and operational efficiencies desired, organizations must establish both an organizational structure and a governance structure that collectively support this new service delivery model. Organizational Structure

IBM Center 2011 Call for Research Report Proposals

Sunday, September 11th, 2011 - 11:14
Since creation of the IBM Center for The Business of Government more than 13 years ago, it has been our goal to help public sector executives and managers address real-world problems by supporting leading researchers who produce empirical evidence to inform the debates about whether particular management approaches will improve government performance.

Implementing Sustainability in Federal Agencies: An Early Assessment of President Obama’s Executive Order 13415

Wednesday, August 17th, 2011 - 11:22
Wednesday, August 17, 2011 - 10:46
With the issuance of Executive Order 13514 (the EO) on federal sustainability, the Obama administration has called upon the federal government to lead by example: making its operations more sustainable, responsible, and efficient. “As the largest consumer of energy in the U.S. economy, the federal government

Using Dashboards in Government

Tuesday, August 2nd, 2011 - 9:08
Tuesday, August 2, 2011 - 09:01
Vivek Kundra is leaving the federal government after having served as its first chief information officer.  Probably one of his most visible initiatives was to create the IT Dashboard which he used to publicly track the performance of information technology investments across federal agencies.  There’s even a picture of President Obama studying Vivek’s on-line IT Dashboard!

Seven Management Imperatives: Imperative Seven - Cut Costs and Improve Performance

Monday, August 1st, 2011 - 13:08
Monday, August 1, 2011 - 12:57
  The federal government faces an estimated annual structural deficit of $500 billion to $700 billion. A deficit of this magnitude represents a major threat to the economic health of the nation. The structural deficit is defined as the portion of the total annual deficit that results from a fundamental imbalance in receipts and expenditures, not just one-time occurrences or changes in the economic cycle. Steps to reduce and eliminate this structural deficit are urgently needed. 

Is Performance Budgeting Hopeless?

Wednesday, July 13th, 2011 - 17:03
Wednesday, July 13, 2011 - 16:58
Decades of research and efforts to implement performance budgeting across federal, state, and local governments in the U.S. seem to consistently come down to the conclusion that no matter how rational it sounds, politicians don’t want to use it to make decisions. Budgeting expert Dr. Phil Joyce tries to nuance this conclusion by calling it “performance-informed budgeting,” and notes that performance is but one of many factors used to make budget allocation decisions.

Seven Management Imperatives: Imperative Four - Use Real-Time Performance Data

Monday, July 11th, 2011 - 11:36
Monday, July 11, 2011 - 09:27
  Harry Hatry, a pioneer in the performance measurement field, recently predicted that “performance data in the future will be able to be processed continuously and in real time,” and that “managers and their staffs will be able to obtain such information easily and quickly, no matter where the managers are. The information will come from a variety of mobile sources.”

The Meaning of Accountability

Wednesday, July 6th, 2011 - 11:38
Wednesday, July 6, 2011 - 11:25
The Kettering Foundation has sponsored research on the concept of “accountability” over the past several years and has come out with two intriguing reports in recent weeks.  Both reports challenge the views held by most in government and politics.  This has significant implications for how public officials approach the issue of accountability, because the creation and maintenance of traditional accountability systems is costly and growing.  For example, r