Performance Management

 

Performance Management

Performance Accountability: The Five Building Blocks and Six Essential Practices

Saturday, June 3rd, 2006 - 19:00
Author(s): 
Metzenbaum sets forth five building blocks - tools and techniques for constructing a good measurement system for an organization. And she describes six practices that leaders need to use to make appropriately designed systems work properly.

Forum Introduction: Key Ingredients for Successful Performance Management

Wednesday, April 12th, 2006 - 15:50
It has been 13 years since the passage of the Government Performance and Results Act of 1993.This law requires agencies to develop multi-year strategic plans, annual performance plans,measures of performance, and annual reports that publicly assess agency progress toward the goalsset in their plans. A key purpose of this law was to create new sources of performance informationthat would “improve federal program effectiveness and public accountability by promoting a

Building a Performance-Based Organization from the Ground Up

Wednesday, April 12th, 2006 - 15:40
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Before he was selected as the first chief operating officer (COO)of the Federal Aviation Administration (FAA), Russell Chewmanaged operations at American Airlines’ central controlcenter. Yet unlike most executives who make the transition togovernment from the private sector, Chew was able to takeover a new type of government organization with “customers”and “owners” and a “performance-based” culture.

A Conversation with David M. Walker

Wednesday, April 12th, 2006 - 15:34
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The IBM Center for The Business of Government hosted a“Perspectives on Management” luncheon late last winter withDavid M. Walker, comptroller general of the United States.Mark Abramson, executive director of the IBM Center forThe Business of Government, and Jonathan Walters, journalistand co-author of the Center report “The Transformation of theGovernment Accountability Office,” moderated the session.

Six Trends Transforming Government

Thursday, April 6th, 2006 - 19:00
Since 1998, the IBM center for The Business of Government has been studying the substantial changes that are under way at all levels of government within the United States and in other nations across the world. These changes are being driven by a series of new imperatives in the United States. Fortunately, there is now a set of trends that seems to be responding to these imperatives and is leading to more results-oriented government.

Public Deliberation: A Manager's Guide to Citizen Engagement

Tuesday, January 24th, 2006 - 19:00
There are new and exciting opportunities to engage citizens by informing, consulting, involving, and collaborating with them through a number of techniques; for example, the use of online surveys and peer-to-peer communication tools such as blogs and wikis. Many of these are now being piloted and used by states, localities, and nonprofits. There is also an increased interest by federal agencies. But the challenge of reaching those who don’t already participate as activists or interest group members remains.

Moving from Outputs to Outcomes: Practical Advice from Governments Around the World

Saturday, December 31st, 2005 - 19:00
Author(s): 
Perrin’s report provides substantial evidence that countries are moving toward a results-oriented approach in a wide variety of government contexts. Until recently, the process and performance of government has been judged largely on inputs, activities, and outputs. Based on a two-day forum sponsored by the World Bank and the IBM Center involving officials from six developed and six developing countries Perrin identifies state-of-the-art practices and thinking that go beyond the current literature.Managing for Performance and Results

The Next Government of the United States: Challenges for Performance in the 21st Century

Wednesday, November 30th, 2005 - 19:00
Author(s): 
So, what happens next? The next president will face a very different set of management challenges from the ones that confronted the current president when he took office. Can we begin to predict and start preparing to respond to these challenges? That is the task that Dr. Kettl took on, through our encouragement, using his insightful essay in Part I of this report to promote discussion during a two-day forum that the IBM Center for The Business of Government convened this past summer.

Leveraging Collaborative Networks in Infrequent Emergency Situations

Tuesday, May 31st, 2005 - 19:00
Author(s): 
This research reviews a highly successful model of network collaboration that contained the outbreak of Exotic Newcastle disease, (a highly contagious disease among poultry), in California in 2002. The success of the effort was in part the result of the incident management system approach taken, a model of collaboration broadly applicable to all infrequent emergency situations. disaster preparedness, disease, contagious, fatal, public emergency, emergencies, california, caCollaboration: Networks and Partnerships

Assessing the Impact of IT-Driven Education in K-12 Schools

Saturday, April 30th, 2005 - 19:00
Author(s): 
This report details a methodology that may be used to assess educational return on investment (ROI), in particular in the area of technology investments. The analysis of ROI in education is fundamental in the management philosophy and application of data-driven decision making. School leaders must know which programs deliver the biggest value for the dollar spent in order to target funding where it is needed most.
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