performance

 

performance

Evolution of Performance Management in Government

Thursday, January 18th, 2018 - 13:56
First, as argued in an earlier column, there is a big difference between comprehensive, whole-of-government approaches (budgeting, performance budgeting, outcome-budgeting and performance agreements) and partial approaches to performance improvement (ISO 9000, Lean Sigma, etc.). Partial approaches are akin to arranging chairs on the deck of Titanic. In a dysfunctional system, looking for pockets of excellence is a futile exercise.

The Future Has Begun! Using Artificial Intelligence to Transform Government

Tuesday, January 9th, 2018 - 12:09
By: 
Blog Co-Author: Claude Yusti, Partner, IBM Global Business Services Government agencies are being challenged to provide more and better services. At the same time, agencies face budget and resource constraints. Some organizations are looking at how to reinvent their programs for serving citizens. This environment places a premium on investigating and testing new approaches -- one of the most intriguing such approach involves the use of artificial intelligence, or AI.

Conversations with Authors: John Whitley on Five Actions to Improve Military Hospital Performance

Monday, January 8th, 2018 - 14:13
Phrase: 
What challenges does the US Department of Defense’s direct care system face? How can these challenges be overcome? What are five actions to improve military hospital performance? Join host Michael Keegan next week on a Special Edition of The Business of Government Hour as he explores these questions and more with John Whitley, author of the IBM Center report, Five Actions to Improve Military Hospital Performance.
Radio show date: 
Mon, 01/08/2018
Guest: 
Intro text: 
What challenges does the US Department of Defense’s direct care system face? How can these challenges be overcome? What are five actions to improve military hospital performance? Join host Michael Keegan next week on a Special Edition of The Business of Government Hour as he explores these questions and more with John Whitley, author of the IBM Center report, Five Actions to Improve Military Hospital Performance.

How to Prevent Soft-targeting in Government Performance Management Systems

Monday, December 11th, 2017 - 15:05
It is, therefore, hardly surprising that the preference for “soft-targets” is a near universal phenomenon. Anyone designing a government performance management system (GPMS) must assume we humans have a preference for soft targets. Given this seemingly reasonable assumption about human behavior, the key to designing an effective GPMS lies in creating protocols that tend to create incentives for those covered by the GPMS in such a way that the pursuit of one’s own ‘self-interest’ promotes the desired ‘public interest.’ I have found following design elements to be helpful in this regard.

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Michael Keegan
By Michael J. Keegan

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How to Design Effective Team Targets in Government

Monday, November 13th, 2017 - 12:17
The Challenge Government is famously a team sport. Almost everything (really) important we do in government requires effective teams. Whether it is reducing child mortality, disaster management, fighting opioid crisis or stopping money laundering. The list is indeed long and familiar.

Weekly Roundup: October 23-27, 2017

Friday, October 27th, 2017 - 12:37
John Kamensky

Five Actions to Improve Military Hospital Performance

Thursday, September 14th, 2017 - 13:46
The Military Health System (MHS) is a global, comprehensive, integrated system that includes combat medical services, health readiness, and a health care delivery system amongst many other functions. As one of the largest health care systems in the U.S, with total spending of more than $50 billion per year, the MHS includes both a direct care component, composed of DoD-operated and staffed military treatment facilities (MTFs), and a purchased care component operated through TRICARE regional contracts.

Five Actions to Improve Military Hospital Performance

Thursday, September 14th, 2017 - 9:37
Author(s): 
This, combined with concerns about adequacy in direct health care support for the readiness mission and quality, has led Congress to direct a major overhaul of the direct care system in the National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2017, signed into law December 23, 2016.

Meaning of ‘Performance’ in Government Performance Management

Tuesday, September 12th, 2017 - 11:22
Most governments around the world are working on improving the performance of their government agencies. It is clear that the ‘performance’ of a country’s government has emerged as a key determinant of the competitive advantage of nations. The race among nations is being won not by those nations that have more resources or ideas. Rather, the outcome of this race among nations is largely determined by how effectively nations use their resources and how well they implement good ideas and policies.