Mission-Focused Analytics

Wednesday, November 30th, 2011 - 16:01
Wednesday, November 30, 2011 - 14:53
“It’s like peeling back an onion.  You cry a bit, then peel another layer and cry some more.”  That’s how Michelle Snyder, deputy chief operating officer of the Center for Medicare and Medicaid Services (CMS), metaphorically describes the use of powerful data analytic tools.

Hitting the Bull’s Eye

Wednesday, November 16th, 2011 - 11:22
As people from coast to coast think long and hard about the best performance measures to use, another crucial question often goes under the radar.  How do we know exactly where to set the targets, against which we’ll gauge the degree of success on a particular issue? And how can those targets help focus our attention on a strategic plan for progress?

A Thousand Cuts

Tuesday, November 15th, 2011 - 13:45
Tuesday, November 15, 2011 - 12:41
President Obama’s Campaign to Cut Waste was launched in June 2011, but it started earlier than that.  It was presaged in his 2011 State of the Union address, when he said the government needed to be reorganized.  While that hasn’t happened yet, there are a number of initiatives federal managers have been inundated with to develop plans and implement. . . . A thousand cuts begin with directives, memos, and orders, so here’s a list from the past year (there are more that go back further!):

The Three Hats of Mission Support Leaders

Thursday, November 10th, 2011 - 11:00
Thursday, November 10, 2011 - 09:56
And the question was raised none too soon – President Obama that morning issued an executive order, “Promoting Efficient Spending,” directing more cuts in administrative costs, on top of the $2.1 billion already ordered, according to Government Executive.

Agency Customer Service Plans

Tuesday, November 1st, 2011 - 11:32
Tuesday, November 1, 2011 - 11:27
The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’s governmentwide performance website.  As originally envisioned, the emphasis would be on the use of technology to improve customer service, and the agencies plans reflect that approach.

Recovering from the Recovery Act, Part 2

Wednesday, October 26th, 2011 - 11:18
Wednesday, October 26, 2011 - 11:12
Last month, the IBM Center issued a report examining the implementation of the Recovery Act from a “bottom-up” perspective of several cities in the state of Virginia, and what insights they offered from their implementation experience.  Now, here’s a new report with a “top-down” perspective, authored by Ed DeSeve, who oversaw the implementation of the Recovery Act from Vice President Joe Biden’

Collaborative Governance in Action

Tuesday, October 18th, 2011 - 17:36
Tuesday, October 18, 2011 - 17:31
A series of separate initiatives to encourage innovative cross-agency and cross-governmental efforts seem to be beginning to connect the dots among themselves.  These include:

Getting Government to Use Performance Data

Tuesday, October 11th, 2011 - 9:57
Tuesday, October 11, 2011 - 09:48
Will the third time be a charm?  Moynihan and Lavertu dig behind the data to find out why the first and second efforts to embed the use of performance information into the government faltered, and offer hints as to whether the most recent effort – the GPRA Modernization Act of 2010 -- will do any better. Background

Smart Streamlining

Tuesday, October 4th, 2011 - 10:37
Tuesday, October 4, 2011 - 10:33
Austerity budgets are intimidating to face.  But done right, they can be a lever for needed innovations. Here are two reports that offer similar advice.  One is from an historical perspective; the other is based on ongoing austerity initiatives. Making Smart Cuts.  The Partnership for Public Service released a report with lessons from the 1990s budget cutting era. 

Government IT and September 11 – Recollections and Continuances

Monday, September 12th, 2011 - 13:08
Monday, September 12, 2011 - 12:47
This past week, millions of people here and around the world have remembered the tragedy of 9/11, the bravery shown by so many, and the ways that the world and our lives have changed since that day.  So many of us have stories of where they were, what they were doing and thinking, and what happened just before and just after.