The federal government, led by the Obama administration, state and local governments, nonprofits, and leading private sector companies all seek ways to harness the advantages of innovation. The challenges faced by government in this environment are not new—business and technology managers have long sought to optimize how information technology (IT) supports their mission at reduced overall cost. Today, however, radical advances in computing power offer an unprecedented opportunity to reshape information and service delivery for citizens, while also streamlining program operations.
There are many more positive examples of performance improvement & accountability than mentioned in Barrett & Greene's article. See www.AuditorRoles.org for roles & practices government auditors have been playing to improve performance & accountability. Note that the "Auditor Roles in Performance Measurement Project" at that site does not only has examples of performance auditing of specific programs, but also auditing the underlying performance management systems (or lack of same) that government agencies use to manage performance. And also to audit the relevance & reliability of performance measures & data.