Improvement

 

Improvement

Government Management of Information Mega-Technology: Lessons from the Internal Revenue Service’s Tax Systems Modernization

Monday, January 1st, 2001 - 13:00
Author(s): 
This report provides a history of computer modernization efforts by the Internal Revenue Service (IRS), beginning with the initial Tax Systems Modernization project and ending with the current initiative. The study reviews the many hurdles faced by the IRS, highlighting those obstacles related to legislative constraints, bureaucratic entanglements, political complexities, civil service restrictions, and contracting and procurement requirements. Innovation

Human Capital 2002

Monday, January 1st, 2001 - 13:00
This book provides eight studies on the "state" of human capital in government today. Carol Chetkovich discusses the challenge of recruiting the best and the brightest to government. Hal G. Rainey describes how four federal agencies are using special authorities to "win the war for talent." Ray Blunt presents two studies on how government can better develop its future leaders. Michael D. Serlin describes the need for increased mobility among federal executives and presents case studies of six leaders who exemplified mobility throughout their careers.

The Baltimore CitiStat Program: Performance and Accountability

Monday, January 1st, 2001 - 13:00
Author(s): 
This project examines managing for results through Baltimore’s CitiStat program in housing and community development, particularly as the city attempts to orchestrate its performance goals, objectives, and outcome measures with those federal and state agencies funding municipal programs. md, maryland Managing for Performance and Results

Collaboration: Using Networks and Partnerships

Monday, January 1st, 2001 - 13:00
As government faces more complex problems, and citizens expect more, the way government delivers services and results is changing rapidly. The traditional model of government agencies administering hundreds of programs by themselves is giving way to one-stop services and cross-agency results. This translation implies collaboration--within agencies; among agencies; among levels of governments; and among the public, private, and nonprofit sectors. The first part of this book describes what networks and partnerships are.

Transforming Government: Dan Goldin and the Remaking of NASA

Monday, January 1st, 2001 - 13:00
Author(s): 
This report provides a case study of a leading change agent, Daniel Goldin, Administrator of NASA. Goldin has been a change agent in an extremely austere and political environment. The study examines how Goldin initiated and carried through an organizational change process. Specifically, the report discusses how Goldin met his goals, where he fell short, and the lessons learned from his strategies and approach to change. Organizational Transformation

Human Capital 2004

Monday, January 1st, 2001 - 13:00
After explaining the role of human capital management and its inherent challenges, the book is divided into two parts, each presenting compelling case studies. The first part explores the workplace challenges. Here the challenge is that of building a workplace, supported by an effective, streamlined personnel system, that promotes top performance. Case studies analyze the IRS, USAID, USPS, and civil service reform in Texas, Georgia, and Florida. The second challenge to human capital management relates to people. The challenge here is getting the most from people.

Preparing for Wireless and Mobile Technologies in Government

Monday, January 1st, 2001 - 13:00
This report seeks to fill the gap that exists in understanding the technology readiness of the government workforce and the impact on leveraging wireless technology for e-government applications. Technology and E-Government

New Ways of Doing Business

Monday, January 1st, 2001 - 13:00
This book is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs. Possibly the most monumental change taking place in our modern government is the lessening allegiance to the old model of in-house, in-departmental performance of tasks.

Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State

Monday, January 1st, 2001 - 13:00
Author(s): 
This report focuses on seeking out examples of information technology applications that advance the practice of diplomacy. Best practices in government agencies, international organizations and foreign ministries of other countries are highlighted. Technology and E-Government

E-Government 2003

Monday, January 1st, 2001 - 13:00
This book provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments - at the federal, state, and local levels - are today as they continue their march toward e-government.