Improvement

 

Improvement

A Vision of the Government as a World-Class Buyer: Major Procurement Issues for the Coming Decade

Monday, January 1st, 2001 - 13:00
Author(s): 
This report includes an analysis of the key issues facing government procurement and the steps that must be taken to address those issues. The study describes a "vision" of the government's procurement process at the end of the decade and how to efficiently and effectively transition to this "vision." Contracting

E-Government 2001

Monday, January 1st, 2001 - 13:00
This book provides in-depth case studies of the "state" of e-government today. The book chronicles the "early days" of e-government and presents a collective snapshot in time as to where governments--at the federal, state, and local levels--are today as they continue their march toward e-government.

Transforming Government: The Revitalization of the Veterans Health Administration

Monday, January 1st, 2001 - 13:00
Author(s): 
This report describes and analyzes the transformation of the Veterans Health Administration (VHA), one of the country’s largest organizational transformations in recent years. The goal of the transformation was to create an organization that could provide care as efficiently as leading private-sector health care organizations and that would embrace innovation and continuous quality improvement.

Moving Toward Market-Based Government: The Changing Role of Government as the Provider

Monday, January 1st, 2001 - 13:00
Author(s): 
One of President Bush’s five management initiatives is competitive sourcing. The administration has established a goal that the federal government should competitively source 50% of all non-inherently governmental positions by 2005. To achieve this goal will require a major shift in the way government does its business. This project defines competitive sourcing and outsourcing, shows which situations are appropriate to use one or the other, and lists steps for successful implementation.

Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies

Monday, January 1st, 2001 - 13:00
Author(s): 
This report determines critical challenges facing state employment agencies with regard to their use of communications and information technologies and identifies current best practices that address these challenges. When information and communications technologies are effectively transferred into employment commission functions, the possibility exists to radically improve commission service while at the same time reducing the costs of agency operations.

Modernizing Human Resources at the Internal Revenue Service

Monday, January 1st, 2001 - 13:00
This project describes the many human resource innovations that have taken place in the Internal Revenue Service over the past five years. Organizational human resource innovations include splitting the personnel function in IRS into three parts: the Office of Strategic Human Resource Management, agency-wide Shared Services, and "embedded" human resource units in each of the major operating divisions. This project also describes the use of broadbanding at the IRS.

Transforming Government: The Renewal and Revitalization of the Federal Emergency Management Agency

Monday, January 1st, 2001 - 13:00
Author(s): 
This report investigates the effectiveness and efficiency of the disaster assistance programs of the Federal Emergency Management Agency (FEMA). In particular, the study explores the evolution of disaster management from the Bush Administration to the Clinton Administration and compares FEMA responses to Hurricane Hugo and Hurricane Andrew with agency responses to more recent disaster such as the Northridge Earthquake. Organizational Transformation

Designing Competitive Bidding for Medicare

Monday, January 1st, 2001 - 13:00
This report provides a case study of how one government agency--the Centers for Medicare & Medicaid Services (CMS) in the U.S. Department of Health and Human Services--has been mandated by Congress to begin competitive bidding in 2006. The mandated bidding process is a market-based approach to setting payments for the managed-care portion of Medicare. The report describes the basic features of any competitive bidding process, and outlines lessons from three systems of competitively bidding healthcare markets by the U.S.

Creating a Culture of Innovation:10 Lessons from America's Best Run City

Monday, January 1st, 2001 - 13:00
This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department heads in city government, themes are developed on creating a culture of change, encouraging responsible risk-taking, and undertaking public entrepreneurship. The study also provides recommendations for other managers who are focused on change and innovation within their organization. Innovation

Linking Performance and Budgeting: Opportunities in the Federal Budget Process

Monday, January 1st, 2001 - 13:00
Author(s): 
This report presents an overview and history of performance budgeting in the federal government. Professor Joyce presents a comprehensive view of how performance information can be used at the various stages of the budget process: preparation, approval, execution, and audit and evaluation.