For federal agencies to be successful in their continued pursuit of government-wide initiatives such as reforming federal IT, using new technologies to improve government operations and citizen engagement, and enhancing customer experience across government, they require support and assistance. “Today, we have a dual mission to deliver innovative services and solutions to the public and to our government agency customers,” explains Kathy Conrad, Principal Deputy Associate Administrator of GSA’s Office of Citizen Services and Innovative Technologies (OCSIT).