Delivery

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Delivery

Business Improvement Districts and Innovative Service Delivery

Monday, January 1st, 2001 - 14:00
Author(s): 
This report focuses on providing a better understanding of Business Improvement Districts (BIDs), an especially significant innovation in local service delivery that has dramatically impacted the business of government. BIDs are self-help ventures organized by property owners and local governments to identify and develop areas of cities where a more successful and profitable business climate is needed. While BIDs have become increasingly important, there has been little systematic research about the structure, financing, governance, management and accountability of the innovation.

The State of Federal Websites: The Pursuit of Excellence

Monday, January 1st, 2001 - 14:00
Author(s): 
This report discusses the legal and policy context of federal website implementation and some of the major issues that have faced federal web managers. These issues include the need to assess web content after September 11th to ensure security, provide security against hackers, and protect citizens' privacy. Technology and E-Government

Internet Voting: Bringing Elections to the Desktop

Monday, January 1st, 2001 - 14:00
Author(s): 
This report explores the benefits, detriments, and legal issues of Internet voting. The study empirically examines the first U.S. poltical election to include internet voting (the Arizona Democratic presidential primary, March 2000). Technology and E-Government

Transforming Government: The Renewal and Revitalization of the Federal Emergency Management Agency

Monday, January 1st, 2001 - 14:00
Author(s): 
This report investigates the effectiveness and efficiency of the disaster assistance programs of the Federal Emergency Management Agency (FEMA). In particular, the study explores the evolution of disaster management from the Bush Administration to the Clinton Administration and compares FEMA responses to Hurricane Hugo and Hurricane Andrew with agency responses to more recent disaster such as the Northridge Earthquake. Organizational Transformation

Extraordinary Results on National Goals: Networks and Partnerships in the Bureau of Primary Health Care's 100%/0 Campaign

Monday, January 1st, 2001 - 14:00
Author(s): 
Over the past decade much work has been done on defining leaders and examining the distinctions among leaders, management and administration. This study examines an innovative approach to leading as a discipline and a method. It describes the Bureau of Primary Health Care's management effort from 1998 to 2001 to transform the health care system at the community level throughout America. The Health Resources and Services Administration (HSRA) within the Department of Health and Human Services organized the 100% Access & 0 Disparities Campaign.

Franchise Funds in the Federal Government: Ending the Monopoly in Service Provision

Monday, January 1st, 2001 - 14:00
Author(s): 
This report provides an evaluation of the franchise funds authorized in 1994 under the Government Management Reform Act, with particular emphasis on the Office of Federal Occupational Health (OFOH) in the Department of Health and Human Services. The study documents and evaluates the successes and failures of franchise funds and the competition they face from the private sector and other government service providers. ContractingInnovation

The Use of the Internet in Government Service Delivery

Monday, January 1st, 2001 - 14:00
This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government

Understanding Electronic Signatures: The Key to E-Government

Monday, January 1st, 2001 - 14:00
Author(s): 
The project explores the Internal Revenue Service’s (IRS) use of electronic signatures for its electronic filing program for individual tax returns. The case study describes how IRS approached the need for electronic authentication solutions. Since its launch, the number of returns signed electronically each year has increased. Technology and E-Government

State Web Portals: Delivering and Financing E-Service

Monday, January 1st, 2001 - 14:00
This report investigates how state governments can add value to their web portals by including relevant content and services, and by strategically positioning their websites. The study characterizes state government portals and investigates current and future plans for electronic service delivery via the World Wide Web. Technology and E-Government

Privacy Strategies for Electronic Government

Monday, January 1st, 2001 - 14:00
This report provides a framework for understanding the implications of privacy and security in the public domain, the challenges of increasing use of the Internet to deliver government services and information, and the connections and lessons that can be learned from the private sector privacy and security issues and experiences. Technology and E-Government