Delivery

 

Delivery

Restoring Trust in Government: The Potential of Digital Citizen Participation

Monday, January 1st, 2001 - 14:00
Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on public issues without relying on interest groups or other intermediaries? Technology has created new tools for allowing citizens to more meaningfully participate in a dialogue with their fellow citizens and their government.

State Web Portals: Delivering and Financing E-Service

Monday, January 1st, 2001 - 14:00
This report investigates how state governments can add value to their web portals by including relevant content and services, and by strategically positioning their websites. The study characterizes state government portals and investigates current and future plans for electronic service delivery via the World Wide Web. Technology and E-Government

Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi

Monday, January 1st, 2001 - 14:00
Using several different research methodologies, this report examines the feasibility of church-based welfare reform. The study compares church programs with government assistance in the delivery of welfare services. The results address the viability of improving government services and the impact that welfare reform has on social inequality within families, religious congregations, and local communities. Innovation

The Power of Frontline Workers in Transforming Government: The Upstate New York Veterans Healthcare Network

Monday, January 1st, 2001 - 14:00
Author(s): 
The project describes and analyzes how a government organization, providing services within the ongoing constraints of bureaucratic routine, reduced funding and political influence and used the entrepreneurial capabilities of its workforce to navigate major strategic challenges successfully. The organization examined was a single health service network within the Veterans Health Administration (VHA), the Upstate New York Veterans Health Network, which allowed its work force to become more entrepreneurial and independent in performing their responsibilities.

The Procurement Partnership Model: Moving to a Team-Based Approach

Monday, January 1st, 2001 - 14:00
Author(s): 
The emerging partnership model of procurement is characterized by team-based approaches, new contracting vehicles, an outcome orientation, and increased emphasis on open communication and due diligence.This report describes the strategies that have worked for both achieving results and ensuring accountability. The report also outlines what still needs to be done to see these successful approaches utilized more widely in the procurement process. Contracting

Using Evaluation to Support Performance Management: A Guide for Federal Executives

Monday, January 1st, 2001 - 14:00
This report documents the ways in which program evaluation is currently being used to support performance management. The authors draw from current practices to derive recommendations for improving the links between program evaluation and performance measurement, and management in the federal government. Managing for Performance and Results

Designing Competitive Bidding for Medicare

Monday, January 1st, 2001 - 14:00
This report provides a case study of how one government agency--the Centers for Medicare & Medicaid Services (CMS) in the U.S. Department of Health and Human Services--has been mandated by Congress to begin competitive bidding in 2006. The mandated bidding process is a market-based approach to setting payments for the managed-care portion of Medicare. The report describes the basic features of any competitive bidding process, and outlines lessons from three systems of competitively bidding healthcare markets by the U.S.

Public-Private Strategic Partnerships: The U.S. Postal Service-Federal Express Alliance

Monday, January 1st, 2001 - 14:00
Author(s): 
In recent years, postal services around the world have been transformed, adopting private sector operational modes and efficiencies. Services have acquired for-profit firms in delivery, logistics and freight forwarding, or established strategic alliances with them. This project reviews government and for profit postal operation alliances around the world to identify the best practices to guide future alliances. usps, postal service, federal express, Collaboration: Networks and Partnerships

Determining a Level Playing Field for Public-Private Competition

Monday, January 1st, 2001 - 14:00
Author(s): 
This report provides an analysis of the theoretical and practical issues involved in creating a level playing field for public-private competitions. The notion of a level playing field is that governments should create a set of policies and procedures governing public-private competitions such that neither government nor the private sector has a competitive advantage. The study assesses the challenges involved in attempting to create the level playing field. Contracting

SeaPort: Charting a New Course for Professional Services Acquisition for America's Navy

Monday, January 1st, 2001 - 14:00
Author(s): 
The project presents a case study of the SeaPort operation, established by the Naval Sea Systems Command (NAVSEA) as a faster, better, and cheaper way of procuring over half a billion dollars worth of professional support services necessary to support the Navy’s mission around the world.