Delivery

 

Delivery

Preparing for Disasters

Wednesday, October 29th, 2008 - 19:00
This report includes two essays reflecting different perspectives on preparing for and working in large-scale emergencies.

Government in 3D: How Public Leaders Can Draw on Virtual Worlds

Sunday, October 26th, 2008 - 19:00
Author(s): 
This report is an example of how Web 2.0's "teen toys" have become a serious work tool. It explores how cutting-edge government organizations are using 3-dimensional virtual worlds on the Internet to conduct training, recruit new employees, and educate the public. It also provides a guide to how virtual worlds have become a fast-growing social phenomenon that believe that, by the end of 2011, fully 80 percent of all active internet users will be participating in 3-D virtual worlds.

Success Factors for Implementing Shared Services in Government

Wednesday, October 8th, 2008 - 15:10
Management  Article

Integrating Service Delivery Across Levels of Government: Case Studies of Canada and Other Countries

Thursday, August 7th, 2008 - 19:00
Public services are traditionally delivered through a number of government agencies via programs that are not connected to each other. In the midst of this decentralized fragmentation, two trends - a citizen-centric philosophy and network model of service delivery - are driving demands to integrate the delivery of citizen-oriented services across levels of government. The rapid increase in technology allows this new collaborative approach to service design and delivery to be a successful substitute for the old hierarchical approach.

Best Practices for Implementing Agile Methods: A Guide for Department of Defense Software Developers

Monday, August 4th, 2008 - 19:00
Traditional plan-driven software development has been widely used in the government because it's considered to be less risky, more consistent, and structured. But there has been a shift from this approach to Agile methods which are more flexible, resulting in fast releases by working in an incremental fashion to adapt to the reality of the changing or unclear requirements.

Success Factors for Implementing Shared Services in Government

Sunday, June 15th, 2008 - 19:00
This report assesses the lessons learned from government organizations that have successfully implemented shared services and recommends best practices for those considering doing so.

Ten Challenges Facing Public Managers

Monday, April 14th, 2008 - 19:00
The IBM Center is looked to as a source for starting dialogues on a broad range of public management topics. For the past ten years, we have studied the critical changes that are underway at all levels of government in the United States and around the world. Along the way, the Center has helped frame a number of significant management policy issues facing government.

Five Management Challenges in an Internet-Enabled World

Monday, April 14th, 2008 - 19:00
The Internet, along with its enabling technologies, has transformed the world and the way we live. It bridges distance, fosters civic engagement, and transforms how institutions operate. Like all transformations, it brings with it unique management challenges. These challenges arise from the fact that the changes are not just in degree but in kind.

Strategic Use of Analytics in Government

Monday, April 14th, 2008 - 19:00

What All Mayors Would Like to Know About Baltimore’s CitiStat Performance Strategy

Saturday, April 12th, 2008 - 9:27
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Management Article
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