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Dashboard

Shared Services: Tracking Performance/Performance Metrics—What Doesn’t Get Measured Doesn’t Get Done

Monday, October 3rd, 2011 - 12:20
Thursday, September 1, 2011 - 13:18
It has often been said that what doesn’t get measured doesn’t get done. Performance metrics are the indicators and statistics an organization uses to gauge performance and to measure progress against desired outcomes. Performance metrics mean accountability. Leaders are accountable for the targets that are established, and supervisors, managers, and employees are accountable for meeting the metrics established by their leadership.