Gwanhoo Lee is an Associate Professor of Information Technology Management in the Kogod School of Business at the American University, Washington, D.C. He earned his doctorate in management information systems from the University of Minnesota. He is also the Director of the Center for IT and the Global Economy (CITGE) at the American University in which senior IT executives from the public and private sectors engage in collaborative research programs.

Dr. Patricia C. Franks, a Certified Records Manager, is an Associate Professor in the School of Library and Information Science (SLIS) at San Jose State University. SLIS is a recognized leader in making effective use of leading edge technologies for distance learning. At the University, Dr. Franks serves as coordinator for two online degree programs: the Executive Master’s Degree in Library & Information Science and the Master of Archives and Records Administration degree.

Young Hoon Kwak is an Associate Professor of Project Management in the Department of Decision Sciences at The George Washington University’s School of Business in Washington, D.C. He earned his M.S. and Ph.D. in Engineering and Project Management from the University of California at Berkeley. He worked as a visiting engineer at the Massachusetts Institute of Technology, a visiting assistant professor at the Florida International University, and as a visiting scholar at the IPA Institute.