 Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs. Broadcast Date:
Monday, April 15, 2024 What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA. The Business of
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The Business of Government Hour is a weekly conversation with government executives and thought leaders who are changing the way government does business. Host Michael J. Keegan speaks to guests about leadership, public management, innovation, and their vision of government in the 21st century. Interviews are informative, insightful, and in-depth conversations on topics & trends at the intersection of government, technology, and leadership.
Federal News Radio 1500-AM: Mondays at 11 a.m. and Fridays at 1 p.m. Subscribe to our program on iTunes or PodcastOne.
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