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This newsletter features two new reports, "A Guide to Critical Success Factors in Agile Delivery" by Paul Gorans and Philippe Kruchten and "Engaging Citizens in Co-Creation in Public Services" by Satish and Priya Nambisan. Authors Gorans and Kruchten provide a guide to help mission executives and program leaders understand how best to leverage Agile values, benefits, and challenges. Professors Nambisan and Nambisan present four roles that citizens can play in the co-creation of public services.
Authors: Paul Gorans and Philippe Kruchten
Many complex IT programs are encumbered by requirements that continually change over lengthy timeframes.
Authors: Satish and Priya Nambisan
Professors Nambisan and Nambisan present an innovative framework from which to view citizen “co-creation,” which refers to the development of new public services by citizens in partnership with governments. The authors present four roles that citizens can play in the co-creation of public services: explorer, ideator, designer, and diffuser, with examples of citizens playing each of these roles.
The authors note that numerous forces are redefining citizen roles in the public sphere, “a shift from that of a passive service beneficiary to that of an active, informed partner or co-creator in public service innovation and problem-solving.“ The authors offer four strategies for government leaders who wish to encourage citizen co-creation.
The Business of Government Blogs
Achieving Success with Agile Delivery by Dan Chenok
Creating a Culture of Helping by John M. Kamensky
Does Management Matter? by John M. Kamensky