Forthcoming Research Reports

 

Forthcoming Research Reports

Friday, July 21st, 2017 - 10:41

We are pleased to announce our forthcoming reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published in 2018. Short summaries of each report follow.

Attributes of Effective Program Management by Janet Weiss, University of Michigan

This report will identify the attributes of effective program management in government. Skillful program managers are essential for strong program performance across the federal government. The Program Management Improvement and Accountability Act of 2016 aims to increase the number of program managers with the skills to be effective in leading significant initiatives to improve performance, and to support program managers in the challenging work that they do. This report will map of how federal program settings vary in ways that matter for the skills of program managers in the agencies, resulting in a proposed taxonomy to help identify skills needed by program managers in different settings and to promote effective practices among program managers working in similar settings. The report will also explore characteristics of successful program management for government in a digital world.

Blockchain in Government by Thomas Hardjono, Massachusetts Institute of Technology

This report will include provide an overview of how the new technology of blockchain can effectively be leveraged by government, drawing on a series of discussions hosted by the Congressional Blockchain caucus. The report will review digital identity guidelines, enrollment and identity proofing, authentication and lifecycle management, and federation and assertions as they relates to blockchain in government. The report will provide suggested considerations and recommendations for successful introduction and implementation blockchain across the public sector.

Combining Big Data and Thick Data to Improve Services Delivery by Yuen Yuen Ang, University of Michigan

Big data can be overwhelming and have little utility if the data is “thin”—where there is very little meaningful information about vast amounts of data. The value of big data can be greatly enhanced by combining it with "thick" data, that adds context based on insights into what users want from data and how they consume services based on that data. This research report will present several case studies of organizations that have combined big and thick data to improve the delivery of government services. It draws lessons from these cases that can be applied to throughout government.

Developing an Enterprise Approach to Federal Policy Governing U.S. Military Veterans by Nicholas J. Armstrong of the Institute for Veterans and Military Families, J. Michael Haynie of Syracuse University, and David M. Van Slyke of Syracuse University

This report will examine how cross-agency governing mechanisms are impacting the implementation of an enterprise planning approach to guide U.S. veterans policy. The VA boasts the second largest agency budget, develops an internal strategic plan, and provides a range of health services and benefits—but to fewer than half of all veterans. No mechanism exists to align and allocate resources across the public, private, and non-profit sectors, which serve all veterans. This challenge extends beyond any single federal agency. Drawing upon expert interviews and targeted surveys, this report will offer recommendations to drive greater unity of effort on U.S. veterans policy.

Integrating and Analyzing Data Within and Across Government - Key to 21st Century Security by Douglas Lute, Harvard Kennedy School's Belfer Center, and Francis Taylor, Center for Strategic and International Studies

This report will focus on data gathering, analysis and dissemination challenges across the homeland security enterprise. It will address how these challenges will help DHS and stakeholders in the US and Europe increase the understanding of how best to leverage technology in meeting strategic, mission and operational needs. The report will highlight opportunities for governments to leverage data integration and analytics to support better decision making around cyber and homeland security.

Modernizing Government IT by Gregory S. Dawson, Arizona State University

Federal, State and local governments all face the challenge of delivering programs and services on often outdated IT systems. The ability to successfully implement new technologies depends on interconnected data stores and a substantial technology modernization effort. The federal government can expand on strategies that have started to be introduced by agencies, and can learn from successful efforts of state and local governments. This report will draw out these lessons learned from successful modernizations to be applied at all levels of government.

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We expect these reports to be published late 2017/2018. Short summaries of each report are included.

Defining a Framework for a Decision Matrix to Determine Appropriate Organizational CyberSecurity Risk By Rajni Goel, Howard University, James Haddow, Center for Excellence in Supply Chain Management, and Anupam Kumar, Howard University

The government’s increased use of technologies such as social media, Internet of Things, mobile and cloud inherently extends the source of potential cyber risk, which are increasingly viewed as a key component in enterprise risk management (ERM) frameworks. But managers encounter the challenge of selecting from a daunting number of security controls from all different perspectives. This project addresses current and potential future organizational cybersecurity and risk management needs by creating a decision framework to derive tailored solutions to particular cyber problems.

Dollars and Sense: Transforming Procurement Based on Lessons from the U.K.- By Anne Laurent, Consortium for Advanced Management International

Federal agencies are on the cusp of implementing and benefiting from a government-wide procurement initiative that is based on commercial experience called "category management", but most agencies do not yet have plans for applying category management to their own procurements as a general practice. The lessons learned from examining tools, processes and achievements of the U.K. government's 10-year category management procurement transformation can drive greater adoption of and value from the U.S. initiative.

This study will analyze and make accessible the U.K.'s experience, pointing to methods and precedents that can be leveraged by U.S. government agencies. In addition, the author will explore the innovation enabled because of savings realized from the pursuit of category management. The author will also identify effective strategies for applying category management to increase efficiency in procuring common goods and services, and point out where this approach may not always be consistent with best value for complex procurements.

Emerging and Leading Practices for Integrating Innovations into Local Governments by David Swindell, Arizona State University

Most of today’s most innovative developments in organizational processes and service delivery arrangements are emerging from local governments. These laboratories are generating new solutions to basic government and governance challenges in their communities. Using survey data from a sample of over 4,000 city and county managers, this research will explore innovative approaches emerging in local governments to address new challenges in American cities, such as peer-2-peer platforms and autonomous vehicles. The report will identify target communities for in-depth interviews with leading practitioners in order to develop three to five case studies that illustrate successful innovations tied to these emerging issues. Finally, the report will provide a set of recommendations and a road map for those local officials to adopt and implement these new approaches in their communities.

Evidence About Implementing Agile: The 18F Experience by Andrew B. Whitford, University of Georgia

This report draws lessons from the experience of 18F, a special organization within the General Services Administration. Many different types of organizations now use Agile development processes to solve the age-old problem of quickly creating products at high quality levels while maintaining flexibility for changing circumstances. Much of our understanding about prospects for Agile in the public sector is rooted in studies of Agile’s use and implementation in the private sector. This report will offer lessons for other agencies from the recent use of Agile by 18F in its delivery of digital services for federal agencies, and draw on other agile research to put the GSA innovations in the broader Agile context.

Opportunities and Challenges in Promoting Innovation with Open Data - By Luis Felipe Luna-Reyes, University of Albany

This report will focus on the efforts of US federal agencies to promote open data, seeking to answer questions about current advancements of government open data policy. The analysis will yield a set of practical recommendations for the new administration, contributing to the furtherance of open data efforts and potential next steps. The research will be guided by the following questions: What are the current results and successes of the open data policy in the US? What are the main enablers and barriers to promoting effectiveness and innovation through opening government data? What are the main recommendations for the coming administration to continue and strengthen open data initiatives?

The author will also compare the US experience with include international case studies to drawing lessons learned, best practices, and insights on how open data initiatives can best impact citizens.

Organizing the U.S. Government Response to the West African Ebola Outbreak: Improving Public Management by Jennifer Widner, Pallavi Nuka, and Tristan Dreisbach, Princeton University

The 2014 West African Ebola Outbreak generated several public management challenges, from building new supply chains and supporting the duty of care owed responders, to creating contact tracing and information management systems. The proposed case study focuses on mobilization and coordination of the U.S. public health service, the CDC, and the Disaster Assistance Response Team (DART) to contain the spread of the disease in West Africa. This interview-based case study, designed to foster learning and innovation, aims to foster improvement in response to infectious disease outbreaks, preserve a historical memory of a complex intervention, and help teach a rising generation of public servants who are currently enrolled in management or public health programs.

Realizing the Promise of Cognitive Computing Systems: An Implementation Guide and Capability Maturity Model for Government - By Kevin Desouza, Arizona State University

This proposal focuses on the development and evolution of Cognitive Computing Systems (CCSs) as a key enabler of the evolving concept of “cognitive government.” This project seeks to conduct an analysis of CCSs focusing on:
understanding the emerging role of CCSs within public agencies and the potential implications, appreciating their potential to enable agencies to increase performance and optimize resource allocations, charting pathways towards adopting, experimenting with, and implementing these systems; and, developing a maturity model to guide agencies seeking to invest in the development of CCSs.

The report will document lessons learned from several of ongoing projects that include elements of CCSs, and collect case studies on various CCSs projects in the public sector. The results of this research will provide a viable definition of "Cognitive Government" based on the application of CCSs within the delivery of public sector missions.

Transforming Military Hospital Operations to Improve Performance by John Whitley, Institute for Defense Analyses (IDA)

The US Department of Defense operates over 50 inpatient hospitals and 300 clinics. Although these facilities cost significantly more than civilian facilities, past reforms have not been able to narrow this difference. Congress is currently considering broader reforms that have the potential to make a real difference. These reforms include bringing in private sector hospital management expertise, consolidating bureaucratic oversight, and realigning funding to pay facilities for outputs instead of inputs. This report examines the current challenges with military hospitals, the limitations of past reforms, and the potential improvements available from the reforms Congress is considering.