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This newsletter features two new reports, "Collaboration Between Government and Outreach Organizations: A Case Study of the Department of Veterans Affairs" by Dr. Lael Keiser and Susan M. Miller and "Predictive Policing: Preventing Crime with Data and Analytics" by Dr. Jennifer Bachner. Keiser and Miller address an important topic that does not always receive significant attention: the role of outreach organizations in assisting government agencies to determine benefit eligibility of citizens applying for services. Bachner tells compelling stories of how new policing approaches in communities are turning traditional police officers into "data detectives."
Authors: Dr. Lael Keiser and Susan M. Miller
In this report, Drs. Lael Keiser and Susan Miller examine the critical role of non-governmental outreach organizations in assisting government agencies to determine benefit eligibility of citizens applying for services. Some outreach organizations help veterans navigate the complexity of the veterans disability benefits program. The authors interviewed dozens of managers from the Department of Veterans Affairs (VA) and outreach organizations about their interactions in helping veterans. They found “there is indeed effective collaboration” and that these organizations serve a key role for veterans in processing their claims. These organizations also help lighten the workload of VA benefit examiners by ensuring the paperwork is in order in advance, as well as serving as a communications conduit.
Author: Dr. Jennifer Bachner
Police departments across the country have adapted business techniques -- initially developed by retailers, such as Netflix and WalMart, to predict consumer behavior -- to predict criminal behavior. The report presents case studies of the experiences of three cities in using predictive policing as a new and effective tool to combat crime.
While this report focuses on the use of predictive techniques and tools for preventing crime in local communities, these techniques and tools can also be applied to other policy arenas, as well, such as the efforts by the Department of Housing and Urban Development to predict and prevent homelessness, or the Federal Emergency Management Agency’s efforts to identify and mitigate communities vulnerable to natural disasters.
The Business of Government Blogs
Predictive Analytics: How to Prevent Crime from Happening by John M. Kamensky
Collaborating to Make a Difference by John M. Kamensky
Performance Budgeting, Texas-Style by John M. Kamensky