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This newsletter features our new report, "Beyond Citizen Engagement: Involving the Public in Co-Delivering Government Services" by P.K. Kannan and Dr. Ai-Mei Chang. This report describes the evolution of the concept of "co-delivering" government services by engaging individuals to participate in the development, production, and delivery of services. Additionally, we released our "Sequestration Resource Center," which includes links to official government sources and relevant Center reports that describe the sequestration and related guidance. We hope you find these materials of interest.
Authors: P.K. Kannan and Dr. Ai-Mei Chang
Trends in both the public and private sector, in the U.S. and around the world, have been to leverage new technologies available to create meaningful dialogue and relationships between citizens and their government.
This report describes the evolution of the concept of "co-delivering" government services by engaging individuals to participate in the development, production, and delivery of services. For example, the National Archives and Records Administration has created the new role of "citizen archivist" where individuals can help transcribe Civil War letters so they can be read on the Web.
The authors go beyond documenting a new phenomenon. Drs. Kannan and Chang have also developed a guide of issues and practices for public leaders to use to determine if programs, information, or services they provide could benefit from the use of co-delivery principles.
This Resource Center includes links to official government sources that describe the sequestration and related guidance. It includes links to relevant IBM Center reports and other resources that would be helpful to agencies in coping and managing with funding reductions.
The Business of Government Blogs
Co-Delivery: Beyond Traditional Citizen Engagement by John M. Kamensky