Harvard’s Bob Behn writes about the spread of “PerformanceStat” across the U.S over the past two decades. But the creation of “Delivery Units,” which is another name for Bob’s phenomena, has spread across the world – even Latin America!
The Department of Defense faces a challenging budget scenario over the coming decades, as it will be tasked with improving its cross-cutting operational effectiveness and mission excellence with constrained financial resources.
The patient as a focal point is emerging as a significant driver in healthcare transformation. A focus on customers in the digital space (involving smart phones and apps), and bringing enabling customers to engage in the heavy lifting (such as scheduling travel, checking in for flights, or ordering Uber) is motivating change in the healthcare space.
“Absence of evidence is not evidence of absence” notes Carl Sagan. Has the relatively recent focus on evidence-based decision-making enriched or stalled policy deliberations? What proof do we have that evidence-based decision-making has improved the quality of decision-making and program implementation? This session will explore the role of evidence in enhancing the availability of timely, authoritative and relevant information to policy makers.
Enabling technology will increase expectations and performance, while driving down costs. Technology, which has already had profound impact on government, will continue to be a game changer in the way government operates and interacts with the public. What is the “Internet of Things?"
In the 1990s, a new model of governance emerged – Reinventing Government. This model was rooted in private sector entrepreneurial approaches and market-like incentives. A new model – dubbed “New Power” – has emerged in the 2010s.