Knowing best practices and having the right policies doesn’t necessarily translate into desired operational improvements on the front line. So, what does it take for people on the front line to do the right thing?
The importance of acquisition for government to achieve its mission goals efficiently and effectively cannot be understated. Our Center has recently produced content that illustrates this connection, and points to recommendations for the future.
Government agencies can improve services and save money by implementing a shared services model. But recent experience from a UK government demonstrates that it requires strong leadership and commitment to digital services.