As with each edition, this issue of The Business of Government magazine has as its focus the core mission of the Center—connecting research to practice as a means to improve public management. We do this by bringing together insights and perspectives, blended with an equal measure of practicality and reflection, from an array of government leaders, public managers, thinkers, practitioners, and academics.
Adam Grant writes in the June 2011 issue of Harvard Business Review that research shows that customers themselves are “surprisingly effective in motivating people to work harder, smarter, and more productively.” I’ve seen this phenomenon at work in government, as well as in private industry.
The technologies that enable hyperconnectivity can be harnessed, ignored, employed on an ad-hoc basis, or incorporated thoughtfully into an agency’s strategy to carry out its mission. The only thing that leaders and managers cannot do with these technologies is make them go away.
Earlier today Senator Mark Warner and former Fed Chair Paul Volcker announced a new report, produced by Paul Light and the Campaign for High Performance Government at the Wagner School of Public Service at New York University, to comprehensively reform government.
In a new report titled “Fit for Purpose?” - Richard Boyle and Muiris MacCarthaigh with the Institute of Public Administration in Dublin identify some of the key challenges for Irish public administration and some of the priority areas where change is necessary. This report may not be your idea of fun “summer reading,” but it may prove to be the kind of thinking we need to consider as we too think about how well suited our government is for the challenges ahead.
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites.