Citizen engagement has traditionally been viewed as citizens participating in community activities such as testifying on policy proposals, budgets, and strategic plans. But government does more than policy and budget. And citizens want to do more than testify or volunteer at the local food bank.

Leadership “experts” list dozens of characteristics that they say are important for successful leaders. Many lists overlap, but I think they really come from the experiences and observations of the writers.

The Center completed the updates for the Operator’s Manual for Administration officials, incorporating lessons learned since the last printing.

Last week I was invited to speak to an audience of Canadian government executives about leading in a world of change. I’ve spoken a lot about performance and collaboration in past years, but never about leadership. So this was an opportunity for me to reflect on my experiences and observations over my career.