The Business of Government Blog

 

Blog Entries

Weekly Roundup, April 11 - 15, 2016
Friday, April 15, 2016 - 14:23
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, week of April 11-15, 2016

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Benefits of Effective IT Governance with Strong Security
Thursday, April 14, 2016 - 11:19
Significant benefits can be achieved by establishing a sound IT Governance program at an organization, including strong security. Below are examples and lessons learned from organizations that have implemented or improved their IT Governance programs. These lessons learned apply to both Federal agencies and other organizations.

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Four "Don'ts" to Improve Customer Service
Wednesday, April 13, 2016 - 09:56
A pair of Singapore-based researchers recommend jettisoning four conventional practices for improving customer service. I’m not sure I totally agree, but they are worth hearing out.

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Government Gone Agile: How “Agile Management” Can Enhance Agency Success
Wednesday, April 13, 2016 - 08:12
With the coming change in Administrations, solidifying agile as an effective and go-to approach will help to strengthen the management of programs, both now and in the future.

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Weekly Roundup:  April 4 - 8, 2016
Friday, April 8, 2016 - 10:03
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, week of April 4-8, 2016

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Driving Citizen-Centric Engagement
Wednesday, April 6, 2016 - 10:22
A Citizen-Centric Government experience is going to be the new normal in today’s Digital world.

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Funding What Works Requires Building Performance Systems
Tuesday, April 5, 2016 - 11:41
The “pay for success” movement in the non-profit world is starting to take hold at the federal, state, and local levels. But a prerequisite is having some way of measuring success – and ensuring the funding models encourage it.

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Weekly Roundup:  March 28 - April 1, 2016
Friday, April 1, 2016 - 10:32
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, week of March 28 – April 1, 2016

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New Organizational Structure Required for an Effective IT Governance Program With Strong Security
Wednesday, March 30, 2016 - 10:16
After agencies put an appropriate governance environment in place, they can implement a new and more secure approach to IT.

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Does Performance Matter?
Monday, March 28, 2016 - 13:01
I’m a fervent advocate of the use of performance information as an important management and decision making tool. So, it’s not a natural act for me to raise this kind of question.

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