Organizations that implement Shares Services enjoy a multitude of benefits, from reduced costs and transaction processing times to increased customer satisfaction and better use of personnel time on strategic initiatives. These benefits result in leaner and more agile organizational structures and processes.

On October 6, 2010 the Technology CEO Council (TCC), chaired by IBM Chairman Sam Palmisano, met White House officials to present a plan to save the federal government $1 trillion over a 10-year period. One of these initiatives was a move to cross-agency Shared Services for mission support activities. Using the definition of an opportunity as a framework, this blog outlines how one can determine if a Shared Services opportunity is valid or not.

Can real savings be generated through Process Improvement in the Federal government? What actions can Public Sector Leaders take to set Shared Services savings into motion?

With the prospect of increasingly constrained budgets for the foreseeable future, Federal Agency leaders are looking for ways to cut costs; not just one-time cuts, but permanent reductions in the structural costs of the agency.