Can government improve effectiveness and shrink costs by getting rid of paper-based approaches
to serving citizens and regulating businesses?
Virtually every service provided by government depends on information that comes from someone filling out a form: who qualifies for a social service, whether a business gets a license or registration, which company’s bid is selected to build a road, etc. The vast majority of these processes now use electronic versions of government forms. But the government processes, or workflows, are almost always the same as they were when government relied on paper, leaving much room to reduce costs, errors, and the time government takes to make decisions and serve citizens.