Over the last six month, we’ve had an opportunity to speak with many public servants who are pursuing innovative approaches to achieving their missions and serving their citizens. In this edition of Insights, we focus on human service delivery and offer insights from Clarence Carter, Director of the District of Columbia Department of Human Services, on his efforts to put those in need at the center. Carter is a vocal proponent of person-centered human service delivery.
It is about putting people first and foremost at every point in the planning, implementation, and evaluation of service delivery. This is an approach in which individuals are viewed as whole persons.