- Radio hour
- About us
Government agencies need help. With tightening budgets, agency leaders must make difficult resource decisions that go to the heart of mission effectiveness. For over 20 years, the U.S. Department of Health and Human Services’ (HHS) Program Support Center (PSC) has sought to provide value-added services that support federal agencies’ business operations so these agencies can focus on their core missions. Initially, PSC was established to reduce HHS’s annual spending and to increase the quality of its administrative services, but today PSC offers over 40 services to HHS and other federal agencies – providing the essential functions needed to keep government agencies operating.
How does PSC manage the business of government? What are the benefits of a shared services model? What can government executives do to move to shared services? Paul Bartley, Deputy Assistant Secretary for Program Support, U.S. Department of Health and Human Services, joined me on The Business of Government Hour to share his insights on these topics and more. The following is an edited excerpt of our discussion, complemented with additional research.