It has been 13 years since the passage of the Government Performance and Results Act of 1993.
This law requires agencies to develop multi-year strategic plans, annual performance plans,
measures of performance, and annual reports that publicly assess agency progress toward the goals
set in their plans. A key purpose of this law was to create new sources of performance information
that would “improve federal program effectiveness and public accountability by promoting a
new focus on results, service quality, and customer satisfaction” (GPRA, emphasis added).