From the Editor's Desk


From the Editor's Desk

Tuesday, November 14th, 2017 - 12:34
Posted by: 
This edition of The Business of Government magazine provides a glimpse into the many different missions and programs of the U.S. federal government. It does so from the perspective of the mission leader, offering a snapshot-in-time discussion around challenges faced, innovations pursued, and initiatives yet to yield their desired outcomes. These are leadership stories that introduce you to those on the front line charged with delivering the business of government.

Along with telling the stories of actual government leaders, I also present insights and
actionable recommendations from some of the best minds in public management
research—focusing on key challenges facing government today. As with every issue
of this magazine, the fall 2017 edition underscores the fundamental mission of the
IBM Center for The Business of Government: connecting research to practice.

“Research is collaboration,” writes Aaron Wildavsky. “The obligatory footnotes merely
memorialize the fact that we are dependent on the work of others.” Whether we build
on or amend or oppose it, the work of predecessors and contemporaries provides the
indispensable frame within which we write. Constant conversation is the only way—and
the conjunction of idea and opportunity is critical. This is what I seek with each magazine.

Conversations with Leaders

If there is a constant theme that runs through these conversations, it is a singular focus
on service: to country, to those who have made the ultimate sacrifice, and to mission.
The leaders I introduce manifest a commitment to making a difference and trying new
and improved ways of doing just that. They reflect on the status of their strategic priorities,
the challenges they face, and the work they do.

This magazine provides a snapshot of their comments. I invite you to listen to all of these
conversations in full at

  • Lieutenant General Charles Luckey, Chief of Army Reserve and Commanding General,
    U.S. Army Reserve Command, leads a community-based force of more than 200,000
    soldiers and civilians with a “footprint” that includes fifty states, five territories, and more
    than thirty countries. The Army Reserve is a critical force provider of trained-and-ready units
    and soldiers, delivering full spectrum capabilities essential for the Army to fight and win
    wars and respond to homeland emergencies on behalf of the American people. Lieutenant
    General Luckey discusses the mission of the U.S. Army Reserve, the essential components
    of force readiness, the Army Reserve’s support of civil authorities, and much more.

  • Bill Marion, Deputy Chief of Information Dominance and Deputy Chief Information
    Officer, U.S. Air Force (USAF) assists in leading three directorates and supports 54,000
    cyber operations and support personnel across the globe with a portfolio valued at
    $17 billion. He provides oversight of the Air Force’s IT portfolio, including the IT investment
    strategy, networks and network-centric policies, communications, information resources
    management, and information assurance. Marion outlines the U.S. Air Force’s information
    dominance strategy and priorities, its modernization plan, and how USAF is changing
    the way it does IT.

  • Dr. Baligh Yehia, former Deputy Under Secretary for Health for Community Care,
    U.S. Department of Veterans Affairs (VA) led VA’s network of federal, academic,
    and community providers who care for 1.5 million veterans at community-based
    (non-VA) facilities. He provided leadership in the areas of member eligibility and
    services, network development, provider relations, quality and utilization management,
    care integration, medical claims processing, and revenue collection. Dr. Yehia offers
    his perspective on the mission of the VA’s Office of Community Care, how VA has
    been enhancing community care, and what’s on the horizon for the Veterans Access,
    Choice, and Accountability Act (“Choice Act”).


During this transition year, I had the opportunity to speak with government executives
who are changing the way government does business. In many instances, they are
leading programs that are core to the Trump administration agenda ranging from trade
to immigration to making government work smarter. Every presidential transition is
marked by its own unique combination of continuity and change. The six government
executives profiled here offer their insights into the work they do and the missions they
lead. They joined me on The Business of Government Hour to discuss critical issues
facing their agencies.

  • Dr. Barclay Butler, Component Acquisition Executive, Defense Health Agency, U.S.
    Department of Defense oversees the approval of all acquisition matters for the DHA.
    He provides insights into his agency’s efforts to make its acquisition and procurement
    functions more agile.

  • Tiffany Hixson, Assistant Commissioner, Professional Services and Human Capital
    Categories, Federal Acquisition Service, U.S. General Services Administration provides
    insights into her strategic leadership and oversight of FAS professional services and
    human capital contract programs, as well as government-wide professional services
    category management.

  • Commander Eric Popiel, Program Manager, U.S. Coast Guard (USCG) manages the
    Evergreen Program, the Coast Guard’s Strategic Foresight Initiative (SFI). He serves
    on the leadership team for the Federal Foresight Community of Interest, advancing
    the use of strategic foresight at the USCG and promoting it throughout the U.S.
    federal government.

  • Carla Provost, Acting Chief, U.S. Border Patrol, U.S. Customs and Border Protection,
    is charged with securing the nation’s borders and offers insights into how her agency
    does just that. She talks in detail about how the agency is continually identifying news
    ways to meet its mission and secure the homeland.

  • Bryan Rice, former Director, Office of Wildland Fire (OWF), U.S. Department of
    the Interior presents his insights into the work of OWF and its efforts to coordinate
    the fighting of wildland fires. He provides these insights as director.

Since our discussion, Bryan has been promoted to Director of the Bureau of Indian
Affairs. This move is testament to his leadership skills—and to his dedication to
public service. We wish him the best in his new role.

  • Brenda Smith, Executive Assistant Commissioner, Office of Trade, U.S. Customs and
    Border Protection oversees a diverse portfolio of trade facilitation and enforcement
    matters. She shares her insights into the national strategy for the facilitation of legitimate
    trade and efforts to strengthen comprehensive trade enforcement.

Forum on Transforming Government Through Technology

By implementing private sector cost reduction strategies and technologies, the federal
government can reduce costs while improving services. This cost-saving objective is
highlighted in The Government We Need released by the Technology CEO Council (TCC)
and supported by the IBM Center for The Business of Government. The report detailed
how, if implemented effectively, technology-based reforms could reduce federal costs
by more than $1 trillion over the next decade. Right now, the federal government
spends roughly 30 percent on operations that support mission delivery. Efficient private
sector organizations spend roughly 15 percent for similar overhead. While government
will always have unique demands and obligations that prevent it from reaching the
efficiency levels of the private sector, it can still significantly improve operations.

This forum highlights the insights presented in the TCC report and the IBM Center’s
Transforming Government Through Technology—a companion piece to the more detailed
TCC report. It presents the key insights and recommendations that can assist government
leaders in understanding how to best leverage and scale past successes to benefit citizens
and taxpayers today and in the future. These insights are confirmed by many of the IBM
Center’s past studies and reports that similarly examine opportunities for improving
government operations by applying private sector strategies and innovations.


John Kamensky ponders whether and to what extent cross-agency priority goals matter.
Gwanhoo Lee and Justin Brumer detail lessons learned from the development of the website—lessons that may help future government software projects
avoid similar challenges. Dan Chenok provides an overview of the IBM Center’s new
research agenda that shall guide its work and focus for several years to come.

I close this edition with overviews of recent IBM Center reports. If you have not read
these reports, we encourage you to do so by visiting

I hope you enjoy this edition of The Business of Government magazine. Please let
us know what you think by contacting me at

The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.

0 recommendations