Digital Service Teams: Challenges and Recommendations for Government


Digital Service Teams: Challenges and Recommendations for Government

Tuesday, November 14th, 2017 - 15:51
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Over the past six years, digital service offices have emerged in government departments around the world.

Known as “tech surge teams,” they repair urgent technology failures and offer an alternative approach to rethinking processes and implementation strategies in government digital transformation projects.

This report shares insights about three types of digital service teams:

  • Centralized teams that directly support national priorities such as the U.S. Digital Service (USDS), or the UK’s Government Digital Service

  • Enterprise teams who support IT acquisition innovation and internal consultancy services such as 18F, an office within the Technology Transformation Service at the General Services Administration (GSA) that states it is a “services company and product incubator” with the goal of providing digital development and consulting services for other federal government agencies or programs

  • Agency-level teams which include agencies pioneered in the U.S. such as the Digital Service at the Department of Veterans Affairs, the Environmental Protection Agency, and the Department of Defense

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