Today, local and state governments are under tremendous pressure to do more with less. Addressing the challenges arising from this need can present local government executives with opportunities to identify different approaches, borrow innovative strategies, forgo old ways of doing things, and craft a new way forward. How is New York City government modernizing and consolidating operations for the 21st century? What is NYC doing to shape a government that is customer focused, innovative, and more efficient? Stephen Goldsmith, deputy mayor for operations for the City of New York, joined me on The Business of Government Hour to explore these questions and so much more.