Over the last several years, we have focused on human service delivery: the challenges being faced and innovations being forged in our local communities. Today state and local governments are under tremendous pressure to do more with less. Nowhere is this more evident than in the delivery of human services—that social safety net bringing to those most in need a leg up, well-being, and ultimately self-sufficiency. As we continue to engage government executives who are changing the way government does business, we spoke with Robert Doar, commissioner of New York City Human Resources Administration, about his efforts in this area.