Tuesday, April 7th, 2009 - 9:13
"Using technology [in an innovative manner], I think we have the best of both worlds. We serve the clients better. They’re happy with us. We save them time and money, and as they interact with us [more effectively] we save [the City] time and money.”
Local and state governments are under tremendous pressure
to do more for citizens and to do it better. Technology has
enabled governments to do just that, and nowhere is this
more evident than in the delivery of health and human services,
which focuses on the constituents’ most basic needs,
promoting well-being and self-sufficiency.
To meet such noble ends government chief information officers
(CIOs) have found it necessary to identify and implement
technologies that make operations more responsive to
the needs and expectations of its citizens. Over the last several
years the city of New York has made a concerted effort
to implement technology design to make it more accessible,
transparent and accountable.
As we continue our effort to engage government executives
who are changing the way government does business, we
spoke with Kamal Bherwani, chief information officer for
New York City’s Health and Human Services and executive
director of HHS-Connect.