This issue includes conversations with David Walker and Preston Jay Waite; leadership profiles of Russell Chew, Judy Davis, John Dyer, Lisa Fiely, W. Todd Grams, Donald Lindberg, M.D., Phyllis Scheinberg, Linda Springer, and Admiral Robert Willard; a forum on "Successful Performance Management;" the management article, "Sharing an Understanding of Shared Services;"and research report abstracts.