Building a Performance-Based Organization from the Ground Up

 

Building a Performance-Based Organization from the Ground Up

Wednesday, April 12th, 2006 - 16:40
Posted by: 
Fall 2006

Before he was selected as the first chief operating officer (COO)
of the Federal Aviation Administration (FAA), Russell Chew
managed operations at American Airlines’ central control
center. Yet unlike most executives who make the transition to
government from the private sector, Chew was able to take
over a new type of government organization with “customers”
and “owners” and a “performance-based” culture.

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